Refund & Cancellation Policy
Last updated: July 2026
1. Customization & Personalization
Since all our products are handmade and personalized specifically for you (custom chocolate, packaging, message, and uploaded image), we generally do not accept returns or exchanges for change of mind.
2. Cancellation
Orders can be cancelled within 2 hours of placement, provided customization has not yet begun. Once we start working on your order (customization stage), cancellations are not possible. To request a cancellation, please contact us immediately with your order number.
3. Damaged or Defective Products
If your order arrives damaged or defective, please notify us within 48 hours of delivery with photographs of the damage. We will review the issue and offer a replacement or refund at our discretion.
4. Refund Process
If a refund is approved, the amount will be credited to your original payment method within 5-7 business days. For COD orders, refunds will be processed via bank transfer.
5. Incorrect Information
Tamannah is not responsible for orders delivered to an incorrect address provided by the customer. Please double-check your delivery details before placing the order.
6. Contact
For any refund or cancellation requests, please contact us with your order number.
